Distributed Order Management
Optimize order fulfilment across multiple inventory sources, locations and partners.
When interacting with brands across channels, customers expect accurate information on delivery and return policies. They also expect ongoing real-time communication about their order throughout its delivery journey.
In case of order issues, customers look for knowledgeable customer support with all the required information to quickly and efficiently resolve order, delivery and return problems.
The Keros omni-channel framework provides end-to-end control of the order management and customer service experience across channels. It enables integrated notifications, return policy calculation, customer service integration and order history.
Maintain detailed order history per customer across multiple sales channels and make this available to the e-commerce store through an integrated API.
Notify customers of changes in order status, from order placement until delivery and including returns.
Automatically calculate return policies for orders based on pre-defined rules.
Give customer service teams detailed order and account visibility through an integrated API to help them solve customer problems faster.
Keros provides a modern and customer-friendly solution for order and return management.
Keros enables you to easily support different order fulfillment methods, including click and collect and ship to store.
Keros manages order fulfilment across physical and digital retail channels, warehouse locations and partners.
Keros provides a solution for consistent product and order management across multiple digital marketplaces.
Keros includes best-in-class functionality for addressing tax and invoicing challenges.
Keros enables brands to increase consumer loyalty by offering shopping convenience and flexibility.
K-Commerce enables brands to quickly create personalized and full-featured digital shopping experiences.
Keros enables brands to create “endless aisles” that bridge digital and retail shopping channels.